Okay
  Public Ticket #1427586
woocommerce
Closed

Comments

  • andreixerri started the conversation

    Dear Representative, 

    This is th second time I m trying to reach out to you support regarding a very very urgent issue. 

    Unfortunately, woocommerce checkout is not functioning well with the salient theme. and many of my customers cannot complete their orders on my site.


    Can you please advise the way forward and the reason for this issue?

    I look forward to hear from you soon

    Thanks!

    Andrei


  • andreixerri replied

    Dear rep, I also have just noticed that the theme is not mobile responsive- most of my pages are non responsive and even my cart page is blocked when accessed on mobile.


    Is there any resolution from your end to this? Otherwise I'm going to have to disappointingly request for a refund.

    Thanks!

    Andrei

  •  9,017
    Tahir replied

    Hey Again,

    Please turn off the Mobile Skin in the Jetpack Plugin  .

    Be.st


    ThemeNectar Support Team 

  • andreixerri replied

    glad to hear from you Tahir!

    Thanks I have made the respective changes. 


    Good day

    Andrei

  •  1,092
    ThemeNectar replied

    Hey Andrei,

    I haven't heard back yet in regards on the similar ticket here https://themenectar.ticksy.com//ticket/1425953/

    Did that fix the issue for you? 

    Cheers