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  Public Ticket #1428424
permissions folder error
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Comments

  • dlopez88 started the conversation
    January 11, 2018 at 4:05pm

    Hi i'm trying to upload an image to the site and I'm having a error

    “file..jpg” has failed to upload. Unable to create directory wp-content/uploads/2018/01. Is its parent directory writable by the server?

    My permissions are set up to the following:

    The permission to folder are set up on 755  The permission to files are set up to 644

    Could you please help

    Thank you so much,

    Denise

  •  3,034
    Andrew replied
    January 11, 2018 at 8:28pm

    Hey there,

    Thanks for reaching in,

    Thats is a wordpress permissions issue. Please have your host use CHMOD to change the permissions for the upload folder recursively to one that allows WordPress to write to it.

    Regards

  • dlopez88 replied
    January 12, 2018 at 12:24am

    Hi Andrew

    The permissions are set correctly and we still have the issue  (same error)

    Is there is anything else that can be causing the problem?

    The permission to folder are set up on 755  The permission to files are set up to 644

    Please any help with be greatly appreciated 

    Thanks,

    Denise


  •  9,016
    Tahir replied
    January 12, 2018 at 6:53am

    Hey Again,

    Please have a look at this Article : http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/ to see if you have not missed anything .

    Best 

    ThemeNectar Support Team 

  • dlopez88 replied
    January 16, 2018 at 7:55pm

    The hosting keeps telling me that is a theme problem. That they have set up the permissions correctly.

    How can I find out the version I have of the theme.?

    Thanks,

    Denise

  •  3,034
    Andrew replied
    January 16, 2018 at 8:02pm

    Hey there,

    Thanks for reaching in,

    Please use this link in order to find out theme version. https://help.themeskingdom.com/knowledge-base/how-to-find-theme-version/

    Regards