Hi, I have a few issues with your theme. Please note that I have already checked PHP version, PHP Settings, Updated Theme and Updated Plugin.
Everytime I change a page header on my website, the slug changes to something random and the header image does not appear. It now means that I am unable to change anything on this website. Can you please let me know what I need to do to fix this asap?
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Hi, I have a few issues with your theme. Please note that I have already checked PHP version, PHP Settings, Updated Theme and Updated Plugin.
Everytime I change a page header on my website, the slug changes to something random and the header image does not appear. It now means that I am unable to change anything on this website. Can you please let me know what I need to do to fix this asap?
Thank you
Hey ,
Try switching to PHP version 7.1 as 7.2 seems to be causing such issues.
Be.st
ThemeNectar Support Team
Hi,
It was using inherited 7.1 from server settings but I have now applied 7.1 to the cpanel account.
Issue still occurs. When I change page header, the slug changes and header image is not applied.
Any other ideas?
We havent had anyone report such an issue yet .
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Be.st
ThemeNectar Support Team