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  Public Ticket #1440987
Contact Form 7 not working
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Comments

  • Visoo.be started the conversation

    Please help me !

    I am having a problem with contact form 7

    Everything seems ok, but when I fill out my contact form. The arrow turns in a loop and do not get out … Is there a problem of compatibility with salient?

  • Visoo.be replied

    Screen shot of it

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Hope this helps,

    Regards

  • Visoo.be replied

    I found an interim solution, I installed CF7 4.7 and it works fine.

    I will try your suggestion, thanks for your answer!

  •  11
    M replied

    I'm having the exact same issue. Disabled ALL plugins, and still happening. 

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Did the updated version of contact form 7 refuse to work? 

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site

    Hope to hear from you soon!
    Regards


  •  11
    M replied

    Hi, 

    I've actually tried other contact form plugins as well, and same issue- takes forever to send/process on all of them. 

    I disabled all plugins, as well as the theme, with same result. In that case I'm thinking its some kind of server issue, so having the host look into it. 

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please do let us know how that goes, if it is not fixed you can let us inspect your backend.

    Regards