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  Public Ticket #1443622
Pérdida del estilo personalizado
Closed

Comments

  • bitapix started the conversation

    La web pierde el estilo personalizado continuamente. Posteriormente a la actualización de la ultima version del template tuve que subir la versión del PHP porque ademas de perder el estilo no me dejaba reestablecerlo manualmente al ser imposible guardar las opciones en el administrador de la configuración de SALIENT. Ahora deja guardarlos pero cada cierto tiempo desaparecen los valores y aparecen los valores por defecto (tipografias, logos, colores, configuracion del footer, header y demas).


  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Which version of PHP are you running. Please ensure you are running the PHP version 7.1 and not 7.2 as it is causing issues.

    Regards

  • bitapix replied

    The PHP version is 7.1.

    Last night I customized the template again and this morning it returns with the default values.

  •  8,467
    Tahir replied

    Hey Again,

    Please contact the hosting provider as they may have reset it from a earlier backup.

    Be.st 


    ThemeNectar Support Team 

  • bitapix replied

    I have contacted the hosting and there is no backup scheduled. We review all the configuration and everything is correct. Evidently there is something that resets the default style. Every certain hour happens to him. Keep the style sheet for a few hours until it restores the original default values.

    I need to solve it Can not I block the style in some way?

    This is already beginning to affect my relationship with my client.

  •  8,467
    Tahir replied

    Hey Again,

    Try turning off this Option as it could be causing the issue : http://prntscr.com/i7kkbh . 

    Best


    ThemeNectar Support Team 

  • bitapix replied

    Hi. This option is disabled. When I activate this option the web loses the style directly and leaves it with the default.

  •  8,467
    Tahir replied

    Hey Again,

    Do you have any Security Plugins Installed as that might be causing such an issue . Also contact your hosting provider as this seems like a configuration issue . 

    Be.st 


    ThemeNectar Support Team 

  • bitapix replied

    I had wordfence installed and I deactivated it when the style started to fail. I also contacted the hosting provider, 1and1, and after reviewing the hosting configuration they found nothing unusual.

  •  8,467
    Tahir replied

    Hey Again,

    Kindly Turn off the Security Plugins as its likely causing the issue . Unfortunately we dont have any more info on this . 

    Be.st 


    ThemeNectar Support Team 

  • bitapix replied

    I have uninstalled all the security and cache plugins that the web had. A programmer has reviewed the installation and the server (with the cost that this has had for us) and its conclusion is that the problem comes from the template since it modifies (resets) the data referring to the configuration of the same in the database.
    I need a solution now. I spend a lot of time with this and I will lose the client finally.

    I can not reinstall the template again or any solution that prevents the template configuration data from being reset every 8-10 hours (more or less).

    Please please please.

  •  2,744
    Andrew replied

    Hi there,

    I hope you are having an awesome day and thanks for contacting us regarding your query.

    I suggest you test your customization on the child theme by deactivating the child theme. See if there's anything on your customization causing this. 

    Let me know how it goes!
    Cheers