I've been waiting over a week for a response to a private ticket. Is there an issue going on with support? Are they still working? What's typical response time?
If don't get a response can get a refund on my extended support I purchased?
Sorry for that. Sometimes we get overwhelmed by the number of tickets coming in. Can you send that ticket id here in this thread so we can look it over.
I've been waiting over a week for a response to a private ticket. Is there an issue going on with support? Are they still working? What's typical response time?
If don't get a response can get a refund on my extended support I purchased?
Hello there,
Thanks for reaching in,
Sorry for that. Sometimes we get overwhelmed by the number of tickets coming in. Can you send that ticket id here in this thread so we can look it over.
Regards
Hey Andrew,
This is the ticket info
PRIVATE TICKET #1435723
Thank you for your help.