Okay
  Public Ticket #1445721
Big Black Box at top of some posts
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  • cyberfyber started the conversation

    There's a big black box on a number of my posts. I say a number since I can't possibly go through the thousands I've got on my site. 

    In your comments section I saw mention of that happening for posts sans a featured image.

    You're kidding me? Please tell me this is not the expected norm for the theme. 

  •  2,744
    Andrew replied

    Hi cyberfyber,

    It's not really clear from the description what could be the possible cause of that black box.

    Could we get a link please to one of the posts with the issue we take a closer look?
    Thanks.

  •   cyberfyber replied privately
  •  2,744
    Andrew replied

    Hi cyberfyber,

    That post page does not seem to load and there is actually nothing covered on the page.
    The page content is not loaded for some reason and its not really clear what the cause is.

    Could you disable your plugin all except salient visual composer and see if there is any effect on this and if that does not expose the cause of the issue see if there are any similarities between the posts with this issue and the ones without.

    If that does not work then give us temporary admin access - username password with admin privileges - we check this from the backend.

    Thanks.

  • cyberfyber replied

    I have no trouble seeing that page in various browsers and devices. It even shows up through speed tests as pingdom and gmetrix. 

    Of course there's a giant black box at the top.

  • cyberfyber replied

    Regardless, I've resolved it (I THINK) with the following:

    .post-content a img{
    display:none;
    }

    Please advise if that seems okay and legit. thx


  •  2,744
    Andrew replied

    Hi cyberfyber,

    That bit of CSS hides all images inside a link tag in the post content area.

    It would be best if you make the CSS a bit more specific or only add it to the posts with the issue through the page settings area on salient visual composer that allows for adding custom CSS to that post only.

    Hope you can work it from there.

  • cyberfyber replied

    Well then what would the solution be?

    I'm sure I'm not the first to mention the big black box...since I've seen it brought up in your comments section.

    It seems it has to do with posts sans a featured image. So what then?

  •  2,744
    Andrew replied

    Hi there,

    Make the CSS more specific - we meant you can use the CSS class added to the image you are hiding instead of just the general image. Check if that img has a unique CSS class to add to the CSS then it will only apply to those images on that post. 

    As for the other suggestion i.e. page settings - custom CSS, I do not think there is much to explain there. Its adding you CSS fix to the posts wit the issue so it only applies to the posts with the issue.

    Cheers.

  • cyberfyber replied

    As I mentioned, I've got thousands of posts. I'm not going to sift post to post looking for which one happens to not have a featured image.

  •  2,744
    Andrew replied

    Hi cyberfyber,

    Okay, the easiest would be the specific CSS that works on all posts with the issue as its targeting that image.

    Right now the issue is no present on the post you linked us to i.e. https://www.newyorkled.com/dont-breathe-a-film-review/ or any other post.

    We could see if we can come up with something more specific by working from the backend - temporarily remove the CSS you added and seeing if we can make it more specific on the posts with the issues.

    We would need temporary admin access - username password with admin privileges - to work from the backend. And also links to a few of the posts with the issue to test the CSS we come up with.

    Could we have those details please.

  • cyberfyber replied

    Of course the issue isn't present since I've got my code in there.

    I'll be moving on to a different theme nonetheless.