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  Public Ticket #1449357
Row ID not working
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Comments

  • Trueflame started the conversation
    January 29, 2018 at 12:27pm

    Hi There i recently updated to the latest theme version and since updating i have found that the Row ID's are not working. i have checked in settings and it is on.

  •  3,034
    Andrew replied
    January 29, 2018 at 12:31pm

    Hey there,

    Thanks for reaching in,

    Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Hope this helps,

    Regards

  • Trueflame replied
    January 29, 2018 at 12:40pm

    The Only plugins i have installed are the ones that come with the theme

    i have tried to deactivate them as you suggested but still have the same issue

  •  3,034
    Andrew replied
    January 29, 2018 at 12:48pm

    Hey there,

    Thanks for reaching in,

    Please send us a link to your installation so we can check for console errors.

    Regards.

  •   Trueflame replied privately
  •  9,016
    Tahir replied
    January 29, 2018 at 2:44pm

    Hey Again,

    You need to turn on this option as well : http://prntscr.com/i770kv . 

    Be.st

    ThemeNectar Support Team 

  •  9,016
    Tahir replied
    January 29, 2018 at 2:46pm

    Also Row Ids cant have a space btw them . Use a Dash or underscore for eg "about-us" not "about us" .

    Be.st 

    ThemeNectar Support Team