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  Public Ticket #1467440
Team Members Element - Salient VC
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  • Jerry started the conversation

    Hi,

    We have been alerted to a problem not being able to exit team members profiles when using an Apple device. We have tested on Android and Windows devices, and just by tapping the profile disappears as intended (and as expected, like on a desktop), however on iPhones and iPads, you cannot cancel out of the profile once it has been clicked.

    This can be viewed at http://www.gsbcomms.co.uk/our-team

    Is this a known issue and is there any code I can add to make this work?

    Many Thanks

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    As we replicate on our side please go through this troubleshooting guide and let me know how it goes.

    1 | Troubleshooting the Salient Theme (Website not working correctly)

    Regards

  • Jerry replied

    Hi Andrew!

    Thanks for that - I thought that we had already updated the theme to the latest iteration, but we were on 7.6. All working now.

    Many Thanks,

    Jerry

  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please be sure to reach in incase you encounter another issue.

    Regards