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  Public Ticket #1478733
Salient Visual Composer will not activate
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Comments

  • roadwarrior333 started the conversation

    Getting a fatal error and an activate plugin that just wont work.


    This theme recommends the following plugin: Woocommerce.The following required plugin is currently inactive: Salient Visual Composer.Begin installing plugin | Begin activating plugin | Dismiss this notice



    Fatal error: Cannot declare class Vc_Manager, because the name is already in use in /home/thisis27/public_html/wp-content/plugins/js_composer_salient/js_composer.php on line 37

  •  3,033
    Andrew replied

    Hey there,

    Thanks for reaching in,

    This usually happens if your are also using the wp bakery generic visual composer. If so please deactivate and uninstall it as the theme only requires the salient vc. Also ensure you are running the PHP version 7.1 and not 7.2 as it is causing issues.

    Hope this helps,

    Regards

  • Kholiflower replied

    I am currently experiencing the same issue. 

    Is php5.6 enough? We were able to activate the theme on our staging environment. The issue is that the theme we are currently trying to activate is for one website, however, our WP database has multiple websites under one server. If we upgrade to php7.1, we're worried that our other sites (blogs) will be affected as well. 

  •  9,009
    Tahir replied

    Hey Again,

    You can first try updating the Page Builder and then check if the php 7.1 is needed or not .

    Best 


    ThemeNectar Support Team 

  • jam_stew replied

    Hello, I just installed Salient and the only message i get is : 

    The following required plugin is currently inactive: Salient WPBakery Page Builder.
    The following recommended plugin is currently inactive: Woocommerce.

    I checked and the "js_composer_salient" folder exists but the plugin is not "seen" by wordpress

  •  9,009
    Tahir replied

    Downloading/Reuplodading

    With Using Easy Theme Upgrades Plugin

    • Step 1. Download the Salient theme archive from ThemeForest
    • Step 2. Head over to Appearance > Themes in your WordPress dashboard
    • Step 3. Click the Add New button on this page followed by the Upload button when prompted
    • Step 4. Locate the salient.zip file you extracted from the ThemeForest download archive and click the Install Now button
    • Step 5. Choose Yes In the Upgrade existing theme? option from the dropdown list
    • Step 6. Click Install Now followed by Activate

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team 

  •  3,033
    Andrew replied

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards