We havent had anyone report such an issue yet . Also try reducing the Video Size and check.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Hi there,
Please last week on keynote to a customer the video fails on Explorer....
I think there is another ticket for that.
Can I have the fix for that?
Thanks,
Albert.
Hey Again,
Please have a look at this Article :Troubleshooting Video Backgroundsif you haven't yet .
Be.st
ThemeNectar Support Team
Hi Tahir,
Yes, I tryed all of this files... but nothing (all the files are uploaded to the server)
Also tryed Wistia, is it possible to use?
Thanks.
Could you provide the page url where i can see the video thats not showing on Explorer ? .
Be./st
ThemeNectar Support Team
Hi Tahir,
Sure ;) https://outbackhorsetrips.com/ This is the homepage
https://outbackhorsetrips.com/wp-content/video/jordi2.wmv
https://outbackhorsetrips.com/wp-content/video/jordi2.mp4
https://outbackhorsetrips.com/wp-content/video/jordi2.ogv
https://outbackservices.wistia.com/medias/ohjebcvr3m#
Thanks
Did you pass all 3 video formats through the Web Convertors ? .
Best
ThemeNectar Support Team
yes
Hi there,
Any idea?
Thanks!
Hey Again,
Sorry for the Unusual Delay .
Seems to be working correctly on IE 11 : http://prntscr.com/il9rp3 . Which IE version are you having the issue on ? .
Best
ThemeNectar Support Team
Hi Tahir,
I can not see it on:
IOS Safari
MacOS Chrome
Windows Chrome
Explorer 10
thanks
Hey Again,
We havent had anyone report such an issue yet . Also try reducing the Video Size and check.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks
ThemeNectar Support Team
Hi Tahir,
I have deactived WPML and it seems to work.
Now I can see the video on Safari (MacOS). I can see the preview image on Chrome (MacOS // Windows) and Safari IOS.
Have you test the background video and WPML?
Thanks.
Hey Again,
Please reach out to the WPML Developers and see if they have any insight .
B.est
ThemeNectar Support Team
Hi... but it happens since I updated the theme. And this version is supposed to incorporate official WPML compatibility....
Do you have the latest version of WPML installed ? . Yes it is compatible and we havent had anyone report this issue yet .
Let us know the response from WPML support.
Thanks
ThemeNectar Support Team
nevermind...... i forget videos at all.....
too much work since updated salient in some sites....
videos, portfolio images... toop much issues... i have not time.