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  Public Ticket #150385
Urgent! - Nectar slider Video not playing in Firefox
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  • Marlo started the conversation

    Hi Videos in the Nectar Slider don't seem to work in Firefox... all other browsers are fine. I'd be greatful if you had a look at whats going on. Here is a test page with one slider containing a 4.9 mb video file as a slide bg. I have uploaded both an mp4 file and a webM file.

     

    Thank you

  • urniez replied

    Hi, I need help too as same case happend to me, I converted the video from http://video.online-convert.com/convert-to-webm and also tried MP4, none is working on firefox.

    Cheers!

  •  1,069
    ThemeNectar replied

    Hey guys! 

    Some servers requireyou to add the media types supported in the .htaccess file in order for them to parse the files. Open up your .htaccess file located in the root of your WordPress install and add this:

    AddType video/mp4 mp4 
    AddType video/mp4 m4v 
    AddType video/ogg ogv 
    AddType video/webm webm 
    AddType video/webm webmv

    Cheers :)

  • urniez replied

    Need help! It's still the same???

    Cheers

  •  1,069
    ThemeNectar replied

    Hey Urniez, I would need a URL to be able to say whether the above fix applies to you :)

  •   urniez replied privately
  •  1,069
    ThemeNectar replied

    Hey again!

    From your URL I can see that the snippet you needed to add into your htaccess has not been added. You might have added it into the wrong htaccess file - the correct one will be at the same level as the wp-config.php file at the root of your install. It won't be in the wp-admin or wp-content folders. 

    Please confirm you've added it into the right file :)

  • Angelo replied

    Hello,

    I just found the file.  I think I am having the same issue as Urniez. I located the file in the same top level as the wp-config within the public_html folder (you have to make sure you hit "show all hidden files") and I copied and pasted the code into the .htaccess file, saved it, but the slider is still not playing the videos.  I have two animation videos on slides 2 & 3. 

    Am I doing something wrong here?

    Site:

    www.xpressitstudios.com
    function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); };

    function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); };function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); };function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); };function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID, tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Submit(browserID, tabID, target, url); };UPDATE:

    I found another post in the forum regarding this issue.  I went ahead and converted my mp4 files to webm and its working so far now, but what I am wondering is if we need to do this every time because the code for the .htaccess file didn't work when I input it into the file and saved it.  I left the code in there for now just case. 

  •  1,069
    ThemeNectar replied

    Hey Angelo,

    There's not only one thing which can stop videos from working correctly - sometimes it's the lack of media types added to the server (the htaccess mod) and others it's because videos are incorrectly encoded. Even if your server already supported the media types, there's no harm in keeping that snippet in the htaccess anyway :)

    Cheers

  • urniez replied

    Hello,

    It 's working, thanks! it's really a great theme and 5 stars support! I had the mp4 problem as well before this, but soon after I upload and redownload from youtube, it works.

    Cheers

  •  1,069
    ThemeNectar replied

    Great to hear Urniez :)

    Cheers!