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  Public Ticket #1504337
post black page
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Comments

  • thefoodgroup started the conversation
    March 14, 2018 at 9:45pm

    I trying to add a post but post page is black. All updates are done in the theme and no new plugin was install. Same with pages dashboard

  •  9,013
    Tahir replied
    March 15, 2018 at 12:32pm

    Hey Again,

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • thefoodgroup replied
    March 16, 2018 at 5:17pm

    Php version is correct.

    I noticed there is an issue with a plugin (Integration with Hubspot Forms). We are trying to use hubspot and I need have this available for the form integration, but when I turn the plugin on I don't have the posts and pages dashboard displaying (just a blank page). Is there a way to have the theme available on this Theme without compromising the post/page dashboard display? 

  •  3,034
    Andrew replied
    March 16, 2018 at 8:05pm

    Hey there,

    Thanks for reaching in,

    Seems you have already identified the problem. There is an incompatibility between hubspot forms  plugin and the theme. I would recommend deactivating it then reaching out out to hubspot support in order to figure out the issue with the plugin,

    Regards