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  Public Ticket #1515513
Problems with media files
Closed

Comments

  • delalcengiz started the conversation

    Hi!

    I have a problem...

    I have 52 media files . I can see all files when I go to the media library but when I'm going to place an image to a page I can only se 4 images. Will you please help me to see what can be wrong. I have tried to shift from safari to firefox, but no luck. 

    Best regards // Delal

  •   delalcengiz replied privately
  •  2,744
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Before we can do anything, please go through this troubleshooting guide

    1 | Troubleshooting the Salient Theme (Website not working correctly)

    Hope this helps,

    Regards

  • delalcengiz replied

    Hi! I need som help now...

    I deleted the page builder plugin but now I can't install it again. Please see the  attached image. What can I do?

    Best regards // Delal

  • delalcengiz replied

    Here is the image :)

  •  8,466
    Tahir replied

    Hey Again,

    Try using this below method to reinstall the Page Builder Plugin.


    Downloading/Reuplodading

    With Using Easy Theme Upgrades Plugin

    • Step 1. Download the Salient theme archive from ThemeForest
    • Step 2. Head over to Appearance > Themes in your WordPress dashboard
    • Step 3. Click the Add New button on this page followed by the Upload button when prompted
    • Step 4. Locate the salient.zip file you extracted from the ThemeForest download archive and click the Install Now button
    • Step 5. Choose Yes In the Upgrade existing theme? option from the dropdown list
    • Step 6. Click Install Now followed by Activate

    Best


    ThemeNectar Support Team 

  • delalcengiz replied

    Thank you Tahir.

    I followed the instructions but after step 4, when I klick upload I get a white screen and nothing more.

    Can you PLEASE go in and see what is happening? I have spent so many hours building this site and now it has totally crashed. I need your help and experience. that is why I buy premium themes with support.

    Best regards // Delal

  •  8,466
    Tahir replied

    Just update the Plugin Manually. Please check now .

    Be.st 


    ThemeNectar Support Team 

  • delalcengiz replied

    Thank you for helping me out!!!

    Now I have to continue to troubleshoot the media file problem.

    Happy holidays // Delal