All self hosted videos (webm, ogv, mp4) do not load. Refreshing the page is the only successful method for pages that contain self-hosted videos (webm, ogv, mp4). Why is this occurring? Can this be fixed?
Please update to Salient Theme Version 8.5.5 and Salient VC 5.4.7.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
All self hosted videos (webm, ogv, mp4) do not load. Refreshing the page is the only successful method for pages that contain self-hosted videos (webm, ogv, mp4). Why is this occurring? Can this be fixed?
Hey Again,
Please update to Salient Theme Version 8.5.5 and Salient VC 5.4.7.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
Tahir,
I'm having this same issue on my site I just launched... The theme is 8.5.5, and VC is 5.4.7.
Here's the link: https://100east.net
The video will only play for me if I click the 100 EAST logo in the header.
Any insight here?
Hey there,
Thanks for reaching in,
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps,
Regards
Andrew,
I loaded the site up on staging and deactived all plugins except for the Salient VC and still having the same issue: http://onehundredeast.staging.wpengine.com/
Let me know how I can privately send login credentials your way, and I can send those over, should you need them.
Hi Ellison,
The video seems to be large and take a while to load for us and start playing.
For us it plays in latest chrome incognito mode and regular mode on windows 10 pro latest version also.
Does it still not work for you and on what browser and operating system?
The video is a bit large at 33 MB for the mp4 file.
Maybe consider reducing that size.
Cheers.