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  Public Ticket #1526527
Problem with demo import
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Comments

  • cardirect started the conversation
    April 2, 2018 at 8:19pm

    Hi,

    I tried to dowload demo data, but the import screen looks like this (in the attachment). I can't start the import (the button dosn't work).
    I have added following lines to htaccess

    RewriteRule . index.php [L]
    </IfModule>
    php_value upload_max_filesize 48M
    php_value post_max_size 48M
    php_value memory_limit 256M
    php_value max_execution_time 60
    php_value max_input_time 180

    and also to wp-config

    define('WP_MEMORY_LIMIT', '256M');

    The PHP version is 7.1.

    What could be the problem?


  •  8,425
    Tahir replied
    April 3, 2018 at 12:59pm

    Hey Again, 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • cardirect replied
    April 3, 2018 at 1:27pm

    Hi.

    My PHP version was 7.2 when I installed the theme. Than I chaneged it to 7.1. Later I changed it to 7.0.

    What could be a problem than?


  • cardirect replied
    April 3, 2018 at 1:29pm

    One more thing. I'm running a Wordpress Multisite (in one domain - for 2 language versions). I don't know, if that matters. 

  •  8,425
    Tahir replied
    April 3, 2018 at 1:33pm

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .

    Best

    ThemeNectar Support Team