Okay
  Public Ticket #1529056
Visual Composer
Closed

Comments

  •  3
    calder12 started the conversation
    April 4, 2018 at 3:49pm

    So I've found this odd quirk. In development I use Vagrant, and the Laravel Homestead box. You can see the specs of the environment here: https://laravel.com/docs/5.6/homestead

    When using this environment I cannot see the components in the Post or Page editing screens. If I switch to the standard editor all the short codes are there, but when I switch back to Visual Composer it looks like a page with a single empty row.

    Switching to a different Vagrant box makes it all work fine.

    Any thoughts? It's a little frustrating to have to use a different environment just to use the features of this theme.

    Thanks!

  •  3,034
    Andrew replied
    April 4, 2018 at 7:00pm

    Hey there,

    Thanks for reaching in,

    Have you standardised your PHP versions between the environments?

    Regards

  •  3
    calder12 replied
    April 4, 2018 at 7:14pm

    Yes sir, they're both running PHP 7.1

  •  9,012
    Tahir replied
    April 5, 2018 at 12:11pm

    Hey Again,

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  •  3
    calder12 replied
    April 5, 2018 at 1:29pm

    It's absolutely PHP7.1 This is a local environment not on a shared host.

    All my PHP limits were higher than that already.

  •  9,012
    Tahir replied
    April 6, 2018 at 11:49am

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Best

    ThemeNectar Support Team