Okay
  Public Ticket #1530071
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  •  2
    Lucy started the conversation
    April 5, 2018 at 9:47am

    Hi, 

    On Safari, responsive iPad mode- the still image displays oddly with a white line above it. 

    Please can I get some help with this? I have attached a screenshot for your reference. 

    Many thanks, 

  •  9,012
    Tahir replied
    April 5, 2018 at 11:05am

    Hey Again,

    Please update to Salient Theme Version 8.5.5 and Salient VC 5.4.7. 

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.

    ThemeNectar Support Team 

  •  2
    Lucy replied
    April 5, 2018 at 11:14am

    Hi Tahir, 

    I have updated the theme to the updated version however I am still getting the problem on iPad. Could you check it on your end to see if it is working for you? 

    Many thanks, 

    Julie

  •  9,012
    Tahir replied
    April 7, 2018 at 12:52pm

    Sorry for the late turn around, we can get overwhelmed sometimes by the number of tickets. 

    You need to update the Page builder as well. 

    Please see VC update instructions in here: https://themenectar.ticksy.com/article/5182/

    Thanks

    ThemeNectar Support Team