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  Public Ticket #1538068
page builder plugin wont install on wordpress.com
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  • lou_harms started the conversation

    Hi,

    Guys just trying to set up your theme for a client on there wordpress.com site and it throws a fatal error when trying to install the page builder plugin.

    Fatal error: require_once(): Failed opening required '/wpcom-135100408/wp-content/plugins/js_composer_salient/include/helpers/helpers_factory.php' (include_path='/:.') in /wpcom-135100408/wp-content/plugins/js_composer_salient/js_composer.php on line 177

    any idea of what is happening here and how i might fix it.


    Also if i click the install plugin from the required screen it throws a: 

    500 Internal Server Error

    An error occurred while processing this request.

  • lou_harms replied

    Ok i think it might have been a conflict with another plugin i have it working now

    Thanks

  •  3,034
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please be sure to reach in incase you encounter another issue,

    Regards