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  Public Ticket #1564541
Uploading the theme to wordpress
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  • adventurebucketlist started the conversation

    Hello ThemeNectar team.  I have recently set up hosting with iPage and installed Wordpress.  I have tried uploading my Salient Theme/plugin a few times this week but seem to encounter the same problem. 

    When following all instructed steps to upload a theme, it will indicate that it is uploading until it reaches 100%.  Once 100% is reached on the bottom bar it will display "waiting for easyexperts.com"  and nothing happens from there.  Is it possible that I need an update on something?  Looking forward to hearing your insight :) 

  •  9,011
    Tahir replied

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team 

  • adventurebucketlist replied

    Thanks Tahir.  I have been speaking with iPage support and they say they changed the settings to: 


    max_execution_time is already set to 120
    memory_limit 256M
    post_max_size 32M
    upload_max_filesize 32M

    They are unable to make increase past 32M for upload max and post max.  I think I will cancel them as my hosting provider as I am struggling to make this work. 

    Is there another provider you would recommend for Salient? 

  •  3,034
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Godaddy is a good host you can use,

    Regards