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  Public Ticket #1568748
Missing VC Elements
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  • adminkoco started the conversation
    May 9, 2018 at 4:07am

    I started to notice that I have missing elements on the front end of the website. Right now it's happening on the homepage, the text block is missing in a few areas. when I disable the animation it looks like it works for the most part but this issue shouldn't be happening. This hasn't happened before and just started in the last few weeks. I'd like to be able to use the animation feature on text VC elements without having to worry about it missing on the front-end. 

    I attached a screenshot how of the homepage should look. The text blocks and testimonial block at the end are missing. I have both WP and Salient updated to the latest available version. 

    Edit: The page to view that has elements missing is : http://circlewellnessstudios.com/homepage-issue/

    Thank you for your help.

  •  9,073
    Tahir replied
    May 9, 2018 at 7:43pm

    Hey A,

    Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference . 

    Best

    ThemeNectar Support Team 

  • adminkoco replied
    May 14, 2018 at 6:01pm

    Thanks Tahir

    I tried this and I thought it was working but it appears it didn't after configuring the optimization plugins.

    Any other suggestions would be appreciated.

    Thanks

  •  9,073
    Tahir replied
    May 14, 2018 at 6:26pm

    Hey Again,

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Bes.t

    ThemeNectar Support Team