The Page Header video background does not work in Chrome and just shows a still image from the video that I did not upload. I think it has something to do with the Better Wordpress Minify plugin but I'm not sure. I deleted that plugin and the W3 Cache plugin and it still won't play the video file. I followed all directions from your Troubleshooting Video Backgrounds article and the video background still doesn't work. I have Bluehost hosting which might have some background cache plugin that might be causing an issue but other than that I have no idea how to fix this. Since the video background combined with the box roll effect is the first thing that people see this bug fix is my number one priority. Thanks! I can give admin access if that helps.
I just cleared my browser cache and the video background still does not play. The Roll In Text effect works but the video still does not play. Any thoughts on how to fix this?
I tried that and it still doesn't work. I've been told it is a javascript issue. Would the Better Wordpress Minify or W3 Total Cache plugins affect this at all?
I reconverted the video with the converters you guys recommend but originally used this converter previously. http://converterpoint.com/
Not sure of any of that is helpful just trying to provide more details.
Other than this one bug the theme works great! Very happy with all the other features.
Yes it could be any third party plugin you are using not just those two.
Please try deactivating all your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Thanks for the reply. I have posted on Reddit, contacted people on Fiverr and tested this website and the agency demo on multiple computers. About half say it autoplays fine while the other half says the video doesn't play but instead shows a still from the video where the text animation plays on top of it.
Even a couple days ago the Salient agency theme would autoplay perfectly on my computer. After contacting a javascript developer just to look at my website (no changes have been made yet) he mentioned the demo was having the same issue I was having where it would just show a still image from the video. Now when I click on the demo http://themenectar.com/demo/salient-agency/ I get a still image of the video instead of it autoplaying. This leads me to believe it has something to do with Chrome updates instead of any plugin or the way the videos are converted.
Since Chrome is used by anywhere from 58% to 78.6% of people from what I can find I really need this to work or I'm going to have to try recreating this effect with the Divi theme or something similar. https://www.w3schools.com/browsers/default.asp
The page header video works for us on our end in a separate test site running the latest 8.5.5 of the theme with salient page builder 5.4.7.
If we link to a remote one it seems not to work. Your video works on that homepage for us on windows 10 pro using the latest version of chrome.
We have escalated this to get looked at by the developers. Sorry for the inconvenience.
For an alternative you can try and set a row as the first element on the page. Set a video for the background. Then enable the full height option on the row settings.
That should give a similar look but without the box roll effect for now while this is looked into.
I am having the same problem. I suspect it is a problem with Chrome not allowing autoplay any more of vids with sound. I have removed the audio from my mp4 but the problem persists. Please update your Chrome to see the issue.
I noticed that the theme demo has "muted" in the <video> html. (<video class="nectar-video-bg" width="1800" height="700" preload="auto" loop="" autoplay="" muted="") Mine does not include "muted" and I suspect Andrew's does not either.
Is this a feature in the latest update or a feature I don't know about?
Also FYI: my mp4 is on the background of a Nectar Slider, not the home slider.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
Hi - our video backgrounds are either extremely delayed, and do not show the preview image before playing, or simply never play. Can you please advise? We are on the most up to date versions of the theme and VC.
The Page Header video background does not work in Chrome and just shows a still image from the video that I did not upload. I think it has something to do with the Better Wordpress Minify plugin but I'm not sure. I deleted that plugin and the W3 Cache plugin and it still won't play the video file. I followed all directions from your Troubleshooting Video Backgrounds article and the video background still doesn't work. I have Bluehost hosting which might have some background cache plugin that might be causing an issue but other than that I have no idea how to fix this. Since the video background combined with the box roll effect is the first thing that people see this bug fix is my number one priority. Thanks! I can give admin access if that helps.
Hey Again,
It seems to be working in Chrome at the moment .
Be.st
ThemeNectar Support Team
Hi Tahir,
I just cleared my browser cache and the video background still does not play. The Roll In Text effect works but the video still does not play. Any thoughts on how to fix this?
Hi Rob,
Could you try and use the mp4 file only.
The webm might be the one with the issue.
Let us know how this goes.
I tried that and it still doesn't work. I've been told it is a javascript issue. Would the Better Wordpress Minify or W3 Total Cache plugins affect this at all?
I reconverted the video with the converters you guys recommend but originally used this converter previously. http://converterpoint.com/
Not sure of any of that is helpful just trying to provide more details.
Other than this one bug the theme works great! Very happy with all the other features.
Hey there,
Thanks for reaching in,
Yes it could be any third party plugin you are using not just those two.
Please try deactivating all your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps,
Regards
Hi Andrew,
Thanks for the reply. I have posted on Reddit, contacted people on Fiverr and tested this website and the agency demo on multiple computers. About half say it autoplays fine while the other half says the video doesn't play but instead shows a still from the video where the text animation plays on top of it.
Even a couple days ago the Salient agency theme would autoplay perfectly on my computer. After contacting a javascript developer just to look at my website (no changes have been made yet) he mentioned the demo was having the same issue I was having where it would just show a still image from the video. Now when I click on the demo http://themenectar.com/demo/salient-agency/ I get a still image of the video instead of it autoplaying. This leads me to believe it has something to do with Chrome updates instead of any plugin or the way the videos are converted.
Since Chrome is used by anywhere from 58% to 78.6% of people from what I can find I really need this to work or I'm going to have to try recreating this effect with the Divi theme or something similar. https://www.w3schools.com/browsers/default.asp
Any update?
Hi Rob,
Apologies for the late reply.
The page header video works for us on our end in a separate test site running the latest 8.5.5 of the theme with salient page builder 5.4.7.
If we link to a remote one it seems not to work. Your video works on that homepage for us on windows 10 pro using the latest version of chrome.
We have escalated this to get looked at by the developers.
Sorry for the inconvenience.
For an alternative you can try and set a row as the first element on the page. Set a video for the background. Then enable the full height option on the row settings.
That should give a similar look but without the box roll effect for now while this is looked into.
Hi guys,
I am having the same problem. I suspect it is a problem with Chrome not allowing autoplay any more of vids with sound. I have removed the audio from my mp4 but the problem persists. Please update your Chrome to see the issue.
I noticed that the theme demo has "muted" in the <video> html. (<video class="nectar-video-bg" width="1800" height="700" preload="auto" loop="" autoplay="" muted="") Mine does not include "muted" and I suspect Andrew's does not either.
Is this a feature in the latest update or a feature I don't know about?
Also FYI: my mp4 is on the background of a Nectar Slider, not the home slider.
Thanks, Glen
This issue was fixed in the latest update .
Please update to Salient Theme Version 8.5.6
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
Thank you for the update. Everything works perfectly now!
Hi - our video backgrounds are either extremely delayed, and do not show the preview image before playing, or simply never play. Can you please advise? We are on the most up to date versions of the theme and VC.
Campminder.com
Thank you,