i already had a ticket for this problem - but the staff closed it - dont know why.
My Problem ist very urgent!
The problem was, that the Visual Composer didnt work anymore. I recognized, that there are a lot of missing updates, cause nobody installed the envato plugin to update salient.
After I updated Salient to the actual version there is just a white screen on the frontend. The hole page gets lost after updating.
I installed the BackUp now so the page is back. I want to update the Theme and the Pagebuilder.
When update Theme: Page in frontend gets lost
When activate WP Bakery Pagebuilder: Fatal error - no acces to backend, Fatal error message in front and backend.
What do I have to do, to update the Theme and get the Pagebuilder back to work?
Please help me in this point quickly - cause I have this problem since a week now and the support isnt really helping.
Hey there,
i already had a ticket for this problem - but the staff closed it - dont know why.
My Problem ist very urgent!
The problem was, that the Visual Composer didnt work anymore. I recognized, that there are a lot of missing updates, cause nobody installed the envato plugin to update salient.
After I updated Salient to the actual version there is just a white screen on the frontend. The hole page gets lost after updating.
I installed the BackUp now so the page is back. I want to update the Theme and the Pagebuilder.
When update Theme: Page in frontend gets lost
When activate WP Bakery Pagebuilder: Fatal error - no acces to backend, Fatal error message in front and backend.
What do I have to do, to update the Theme and get the Pagebuilder back to work?
Please help me in this point quickly - cause I have this problem since a week now and the support isnt really helping.
Hey there,
Your PHP Settings are likely not correct.
Also ensure you are running the PHP version 7.1 and not 7.2 as it is causing issues .
You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/
Recommended PHP configuration limits are as follows:
max_execution_time 60
memory_limit 256M
post_max_size 48M
upload_max_filesize 48M
Please have your host fix this up for you.
Regards
Hey there,
thanks for the answer.
I will get in touch with my hosting support.
I hope I can do the Update with new PHP configurations.
I will try an update with the new configurations and will get back here if it worked or not.
Thanks for helping so far.
Enjoy the weekend
Andy / EIGENARTdigital