I have set up a Nectar Slider with a video and the only place where the video seems to not show up is in Safari. There is an option where you can put a preview image for older browers etc and I have done that but apparently it does not work for Safari. Any help? If the video wont be able to play in Safari then an image instead would be a big help but at the moment it just shows a black screen where the video should be.
Thanks but that is not a solution. There is no play button. The video starts when the website opens and keeps on looping after that. They don't see any play button, Safari users only see a black screen where the video should be. I need to have my website up and running for all the browsers. I cannot ask my clients to change their browser or modify their settings. I need to build something that opens up correctly everywhere.
The same thing happens in IE. I have set up a preview image which should show if the video doesn't want to play but it once again does not want to show the image aswell and there is a black screen. The only part where it shows the image is in the mobile. Can you tell me when you will be able to fix this as we wanted to launch our new site today.
I have set up a Nectar Slider with a video and the only place where the video seems to not show up is in Safari. There is an option where you can put a preview image for older browers etc and I have done that but apparently it does not work for Safari. Any help? If the video wont be able to play in Safari then an image instead would be a big help but at the moment it just shows a black screen where the video should be.
Hey S,
Please have a look at this Article :https://help.channel5.com/hc/en-gb/articles/115005464669-Videos-not-playing-when-using-Safari-11-web-browser
Best
ThemeNectar Support Team
Thanks but that is not a solution. There is no play button. The video starts when the website opens and keeps on looping after that. They don't see any play button, Safari users only see a black screen where the video should be. I need to have my website up and running for all the browsers. I cannot ask my clients to change their browser or modify their settings. I need to build something that opens up correctly everywhere.
Hey Again,
This is a new issue and a update will be released in the upcoming Theme update. At the moment there is no such solution available .
Be.st
ThemeNectar Support Team
Okay. Thank you! :)
Hi again,
The same thing happens in IE. I have set up a preview image which should show if the video doesn't want to play but it once again does not want to show the image aswell and there is a black screen. The only part where it shows the image is in the mobile. Can you tell me when you will be able to fix this as we wanted to launch our new site today.
Hey Again,
There is no Safari related Code in there and the image is intended to be shown on Mobile only.
Have noted to have the developer look into adding a Safari Workaround in the upcoming Theme Updates.
Best
ThemeNectar Support Team