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  Public Ticket #1583300
Issues with Thrivethemes
Closed

Comments

  •  1
    Gianluca started the conversation

    Dear Theme Nectar Staff,

    i'm having a strange issues.
    I've tried deleting cache, reinstalling Salient , but if i create a page with an embedded video from Vimeo/Youtube or other, i dont see the "video", but i can listen the audio of video. I'm also using Thrive on my website (https://thrivethemes.com), because of usefull plugin for Funnel Creation, but of course...is just a video linked from youtube. 
    I'm not having any problem, with selfhosted video: if i put an hosted media, i can play it. 
    No problem with pictures.

    Let me know if i can help you with a video proof, or other.

  •  9,074
    Tahir replied

    Hey Again,

    Try deactivating the plugin and check . Also provide the page url where we can see the issue. 

    Be.st 


    ThemeNectar Support Team 

  •  1
    Gianluca replied

    Hi again :)

    I can't deactivate Thrive tools, because I need them to build all the funnel system :/

    Url page: https://www.crescitasocial.com/nuova-home/scaricaebook/

    (as you can see 2 of 3 videos showing perfectly because them are self hosted)

  •  9,074
    Tahir replied

    Hey Again,

    The Video does not have a height set  . 

    Add this into the Custom CSS box located in your Salient Options panel (All custom css provided is tested in the Live Browser so it will work as intended . If you cant see any changes make sure there is no red cross in the Custom CSS Box as that syntax error would cause all css below it to not show up on the Frontend):

    .tve_responsive_video_container .iframe-embed {
        min-height: 290px !important;
    }

    Thanks


    ThemeNectar Support Team 

  •  1
    Gianluca replied

    Done,

    but nothing happaned.

    I also tried to load the page from an anonymous chrome session. 

  •  9,074
    Tahir replied

    I cant see the css getting loaded on the Frontend . The css provided works when added to the Live Browser: http://prntscr.com/jl3ds3 .

    best


    ThemeNectar Support Team 

  •  1
    Gianluca replied

    I added it on Thrive custom css box and it worked ^^

  •  3,068
    Andrew replied

    Hi there,

    Thanks for reaching in,

    Is the issue sorted now?

    Regards

  •  1
    Gianluca replied

    Yes, thank you so much