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  Public Ticket #1584420
Nectar Slider video not loading
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  • Chris started the conversation

    I'm having an issue with the video background (nectar slider) not playing on initial load to my homepage. It plays fine when I refresh the page but the initial load just has a black background with the text and button loading fine. 

    This is a new problem as the video loaded with no issues until about a week ago. We are a video company and so this is a pretty big issue for us. Anyone have an idea of how to fix this? 


  •  9,009
    Tahir replied

    Hey Again,

    Please have a look at this Article :https://developers.google.com/web/updates/2017/09/autoplay-policy-changes .

    Best


    ThemeNectar Support Team 

  • Chris replied

    Thanks Tahir. I read through this but am still wondering if there is anything I can do to get this to autoplay? 

  •  9,009
    Tahir replied

    Hey Again,

    Not at the moment . Though the Developer is working on a fix that should be out next week . 

    Best 


    ThemeNectar Support Team