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  Public Ticket #1587418
Video don´t autoplay (from Google/Facebook)
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  • Joachim started the conversation
    May 25, 2018 at 6:51am

    Hi,

    When I search our website from Google and click it, the video doesn´t autoplay (you will need to click the logo or menu to get it working).

    Can you help me here?
    (it is the same, if I click on a link to our website from Facebook). 

    Please try and search "Seekings" from Google and see.

    Thanks!

  •  9,009
    Tahir replied
    May 25, 2018 at 10:04am

    Hey Again,

    Please have a look at this Article :https://developers.google.com/web/updates/2017/09/autoplay-policy-changes .

    Best

    ThemeNectar Support Team 

  • Joachim replied
    May 28, 2018 at 12:07pm

    Hi Tahir,

    Thank you. I can see it is Chome who is blocking the autoplay.

    Do you have a code for Salient, which we can insert so it works?

    Or have you updated the latests version of Salient, so it will work with autplay?

    Thanks...

  •  9,009
    Tahir replied
    May 29, 2018 at 10:31am

    Hey Again,

    A update is being worked on at the moment . In the meantime you can add a Image instead . 

    Best 

    ThemeNectar Support Team 

  • Joachim replied
    May 29, 2018 at 10:51am

    Thank you Tahir,

    Is it possible you will reply this ticket, when an update is available?

  •  9,009
    Tahir replied
    May 29, 2018 at 11:22am

    Hey Again,

    A Email notification will be released once a update is available on Envato .

    Best 

    ThemeNectar Support Team