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  Public Ticket #1592178
Terms and Conditions Checkbox Disappears
Closed

Comments

  •  2
    jclaflin started the conversation

    Hi, at checkout we lost the check box for Terms and Conditions with the latest update.  How can we fix? Thanks - Josh

  •  9,006
    Tahir replied

    Hey Again,

    Please update to Salient Theme Version 8.5.6

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team 

  •  2
    jclaflin replied

    Thanks Tahir - I did what you told me to do, but the box still doesn't show up and customer can't complete the checkout. Any suggestions? - Josh

  •  2
    jclaflin replied

    We are also running the latest WooCommerce 3.4.1

  •  9,006
    Tahir replied

    Hey Again, Hope you had a Great Weekend, 

    Did you update the Page Builder as well ? .

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Best


    ThemeNectar Support Team 

  •  2
    jclaflin replied

    Hey Tahir - So I turned off Enable Fancy Select/Checkbox/Radio Styling and it works fine. However, now I can't Edit my pages. This is Salient 8.5.6 / Wordpress 4.9.6 and WooCommerce. Thanks - Josh

  •  9,006
    Tahir replied

    Hey Again,
    You are likely running out of server memory.

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team