The portfolio section in the website isn't visible if we use Safari, Mozilla Firefox and other search engine. It is visible only if I navigate with Google Chrome.
Could you check if this issue is from a plugin conflict i.e. disable all other plugins except salient wpbakery page builder and see if there is any effect on this.
Also switch to the parent theme and see if there is a difference in this. By the way it does not work for us on chrome on windows 10 pro.
thanks for the advices but the problem continues. I use for the portfolio section the plugin WPML. Could it be related to the problem?
What can I do? I've completed the website and than I've updated wordpress, than I've deployed from staging to live the website and the portfolio disappeared.
we found an issue on your plugin code, whenever portfolio page is loaded the dynamic dimension given to the div containing each client is not accepted, so the plugin content is not visible. Can you take a look and give me a feedback?
now you can see them because we perform the full height, but if you see the website through the ipad or the iphone it is not responsive and you cannot see all the clients, the last one is not complete visible. Even with the pc when you select a type of building the page is not responsive.
Could you try and rebuild the page or create a similar looking page to see if this might be the code on the page causing this issue.
If that new page does not have these issues then consider rebuilding that clients page. If it still has this issue then let us know we escalate this to the developers to take a closer look.
The portfolio section in the website isn't visible if we use Safari, Mozilla Firefox and other search engine. It is visible only if I navigate with Google Chrome.
Hi Enerbrain,
Could you check if this issue is from a plugin conflict i.e. disable all other plugins except salient wpbakery page builder and see if there is any effect on this.
Also switch to the parent theme and see if there is a difference in this.
By the way it does not work for us on chrome on windows 10 pro.
Let us know if that exposes the cause of this.
Hello,
thanks for the advices but the problem continues.
I use for the portfolio section the plugin WPML. Could it be related to the problem?
What can I do?
I've completed the website and than I've updated wordpress, than I've deployed from staging to live the website and the portfolio disappeared.
Thanks for the help.
Hello,
we found an issue on your plugin code, whenever portfolio page is loaded the dynamic dimension given to the div containing each client is not accepted, so the plugin content is not visible. Can you take a look and give me a feedback?
Thank you.
Hi Enerbrain,
We noticed the portfolio items are showing on firefox and chrome right now here https://www.enerbrain.com/clients/
They do not get hidden anymore.
Did you manage to find a workaround or still experiencing this issue?
We can escalate this to the developers if you need further help on this.
Please confirm.
Hello,
now you can see them because we perform the full height, but if you see the website through the ipad or the iphone it is not responsive and you cannot see all the clients, the last one is not complete visible. Even with the pc when you select a type of building the page is not responsive.
I attach you my screenshots.
Hi Enerbrain,
Could you try and rebuild the page or create a similar looking page to see if this might be the code on the page causing this issue.
If that new page does not have these issues then consider rebuilding that clients page.
If it still has this issue then let us know we escalate this to the developers to take a closer look.
Thanks.