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  Public Ticket #1599766
error autoplay video
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Comments

  • maironsoft started the conversation

    I have a video that plays automatically at home and throws me the following error.

    Uncaught (in promise) DOMException: play() failed because the user didn't interact with the document first. https://goo.gl/xX8pDD

  •  2,728
    Andrew replied

    Hey there,

    Thanks for reaching in,

    I will escalate this to the developer to have a look at it,

    Regards

  • Richard replied

    Did this get resolved? I have this issue too.

  •  8,427
    Tahir replied

    @Richard, 

    Yes the Chrome autopolicy bug was fixed. 

    Please update to Salient Theme Version 8.5.6 and Salient VC 5.4.7. 

    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .

    Best.


    ThemeNectar Support Team