When you click "watch video" on a portfolio item listing you get an "image cannot be loaded" message. The only way to watch it is to click more details first then play the video on the actual portfolio item page. These portfolio item list are several places on our site but the URL attached is to where they are all collected.
I did update the theme before contacting support. It's been doing this for a good while throughout several updates. VC is now "Salient WPBakery Page Builder" on mine and it is on 5.4.7
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Try Switching to the Magnific Lightbox Library in Salient Theme Options Panel -> General Settings-> Functionality as that supports https . If there is a plugin compatibility issue set "Theme Lightbox" to "None" .
If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
For that you will have to change the Portfolio style or use below custom css to hide the button :
Add this into the Custom CSS box located in your Salient Options panel (All custom css provided is tested in the Live Browser so it will work as intended . If you cant see any changes make sure there is no red cross in the Custom CSS Box as that syntax error would cause all css below it to not show up on the Frontend):
When you click "watch video" on a portfolio item listing you get an "image cannot be loaded" message. The only way to watch it is to click more details first then play the video on the actual portfolio item page. These portfolio item list are several places on our site but the URL attached is to where they are all collected.
Here is the URL (looks like it didn't post) http://gorelevant.com/messages/
Hey there,
Please update to Salient Theme Version 8.5.6 and VC to 5.4.7.
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/
Regards
I did update the theme before contacting support. It's been doing this for a good while throughout several updates. VC is now "Salient WPBakery Page Builder" on mine and it is on 5.4.7
Can you advise? I did the obvious updates before contacting support.
Hey there,
Thanks for reaching in,
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps,
Regards
I tried deactivating each plug-in one at a time and deleting cache. Still doesn't work. What else could I try?
Hey,
Try Switching to the Magnific Lightbox Library in Salient Theme Options Panel -> General Settings-> Functionality as that supports https . If there is a plugin compatibility issue set "Theme Lightbox" to "None" .
If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.
Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7
Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Thanks
ThemeNectar Support Team
Switching to "magnify" did not work.
Switching to "None" made it just reload the page.
Switching to "fancyBox3" made the button do nothing.
Any other ideas?
Just made the ticket private.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Best
ThemeNectar Support Team
Hey Again,
Only Youtube or Vimeo Embeds are Supported : http://prntscr.com/jvffmr .
Best
ThemeNectar Support Team
is there an option to remove watch video there and it only be a clickable to link to the page it’s on.
Hey Again, Hope you had a Great Weekend,
For that you will have to change the Portfolio style or use below custom css to hide the button :
Add this into the Custom CSS box located in your Salient Options panel (All custom css provided is tested in the Live Browser so it will work as intended . If you cant see any changes make sure there is no red cross in the Custom CSS Box as that syntax error would cause all css below it to not show up on the Frontend):
.portfolio-items .col .work-item .work-info a.default-link.gallery.magnific { display: none !important; }Thanks
ThemeNectar Support Team