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  Public Ticket #1606173
Website won't load with theme update
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  • PrestonGoff started the conversation

    Hey there, I noticed that I needed to update my Salient theme on our website. I did, and when it went into maintenance mode it never came back out of it. The site won't load at all now when Salient is set as theme. I have switched it to Wordpress' default theme for now, but obviously all of our formatting is bad. 

  • PrestonGoff replied

    Also, when I open up the themes panel it says : 

    Version : By Anonymous

  •  3,030
    Andrew replied

    Hello there,

    Thank you for writing in once again and apologies for the trouble.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards