Page builder was broken and not showing any content in it's window. Disabling other plugins didn't change anything. So I updated Salient and page builder and now it's showing the code but not the visual part (see screenshot).
Thanks Andrew, so I reinstalled Salient and got the page builder and shortcodes working again but none of the my images or nectar slider are showing, only background images. They are in page builder but not displaying on the site.
The version is okay. We recommend 5.6 or higher with a PHP memory limit set to 128 MB or higher if possible.
You can try to replace those parts that are not working on that page with new ones and if that still does not work then rebuild the page.
And if that does not work then give us access to the backend - username password with admin privileges - we check this from the backend and try and get it working for you.
The page loaded fine for us i.e.the homepage with the nectar slider, see attached screenshot.
The slider loads fine after a few seconds. There are not codes on the backend.
What we did notice is that there are a log of elements on that page and it takes a while to render. Since its the landing page on your site please consider reducing the elements in use there.
Please let us know if you are still experiencing the issue on your end and if its specific to a certain browser. Thanks.
Page builder was broken and not showing any content in it's window. Disabling other plugins didn't change anything. So I updated Salient and page builder and now it's showing the code but not the visual part (see screenshot).
Hi Heather,
Sorry for the late reply.
That page code seems to be broken for some reason i.e. the page builder is working but it has placed the row code into a text block element.
Are you able to rebuild the page as that might be the only option or is it not possible to even add new elements to the page?
This might have been caused by edits made to the page in text mode or visual mode using the default wordpress page builder.
Consider the rebuild if the page builder works correctly.
Cheers.
Thanks Andrew, so I reinstalled Salient and got the page builder and shortcodes working again but none of the my images or nectar slider are showing, only background images. They are in page builder but not displaying on the site.
Do you still think the page has to be rebuilt?
Thanks again.
Hey there,
Thanks for reaching in,
Which version of PHP are you using?
Regards
it’s version 5.6.
Thanks!
Hi Heather,
The version is okay. We recommend 5.6 or higher with a PHP memory limit set to 128 MB or higher if possible.
You can try to replace those parts that are not working on that page with new ones and if that still does not work then rebuild the page.
And if that does not work then give us access to the backend - username password with admin privileges - we check this from the backend and try and get it working for you.
Thanks.
Hi Heather,
The page loaded fine for us i.e.the homepage with the nectar slider, see attached screenshot.
The slider loads fine after a few seconds.
There are not codes on the backend.
What we did notice is that there are a log of elements on that page and it takes a while to render.
Since its the landing page on your site please consider reducing the elements in use there.
Please let us know if you are still experiencing the issue on your end and if its specific to a certain browser.
Thanks.