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  Public Ticket #1619652
Never Stops Loading
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  • silverpepper started the conversation

    Hi there - just migrated my old wordpress site (magictheamateuring.com) over to goodluckhighfive.com and activated the Salient theme. However, the homepage never stops loading. Please help! 

    UPDATE: I turned off the page transitions, which fixes the issue. But is there a way to keep the transitions? They're cool! :/

  •  3,030
    Andrew replied

    Hey silverpepper,

    You might wanna upgrade your PHP settings and see if this fixes the issue while your transitions are on. Also ensure you are running the PHP version 7.1 and not 7.2 as it is causing issues .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    max_execution_time 60
    memory_limit 256M
    post_max_size 48M
    upload_max_filesize 48M

    Please have your host fix this up for you.

    Regards 

  • silverpepper replied

    Hi there - updated, but no change to the issue. :/

    Here's my PhP: http://www.goodluckhighfive.com/a.php

    I should point out that also no posts loaded when I actived the theme -- likewise, hardly any content shows up on the pages. Really, one of the only things that shows up is the main menu. 

  •  3,030
    Andrew replied

    Hi silverpepper,

    There are some JavaScript errors on the browser console that seem to related to wp mtg helper plugin. Not sure which plugin is that.

    Could you disable it and see if this improves and if not then disable all except salient wpbakery page builder and see if this improves.

    If not then give us access to the backend to see if we can find the cause of this issue. A username password pair would be best.

    Thanks.

  • silverpepper replied

    Thank you - turns out that plugin was the problem. :)