Okay
  Public Ticket #1622669
Theme infected
Closed

Comments

  • ge3000 started the conversation

    I would like my money back.

    You template has a virus or are compromised and we cant use.

    Attach print screen

  • ge3000 replied

    maratoninternacionaldepanama.com is the website

  •  3,030
    Andrew replied

    Hi ge3000,

    Refunds are handled by envato and you can start the process here http://themeforest.net/refund_requests/new

    Cheers.

  •  4
    Marcin replied

    Hi Andrew,

    I also have infections in theme files. 

    functions.php etc.

    I deleted also WP Better Minify, its being more than 2 years ald now.

  •  9,005
    Tahir replied

    @Marcin,

    Its possible your server got infected .

    Please have a look at this Article :http://www.wpbeginner.com/plugins/how-to-install-and-setup-wordfence-security-in-wordpress/ . 

    Best


    ThemeNectar Support Team 

  •  4
    Marcin replied

    Thanks, I am working on it. So you think that WP Better Minify is safe?

    I miss that plugin already:)

  •  3,030
    Andrew replied

    Hi Marcin,

    1) For the infections, could we see a report of that please like a good write up of what is detected and what s the threat? The theme by the way is pretty secure and if there are any alterations to the functions.php file then they would have to be made after you installed the theme. That might also indicate they were accessed by someone else and altered through another route.

    2) For the minification plugin being old, you can try and use a different one as there is a large number of regularly maintained minification plugins available.

    Thanks.

  •  4
    Marcin replied

    Hi,

    Sure, files were infected after theme installation. Still dont know how I got infected. I clean everything, so dont have any report for you. Was some js code in few php files.

    If all this happen again I will send you report. 

    Thank you