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  Public Ticket #1624247
Unable to save Salient Theme options
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Comments

  • Jared started the conversation
    June 28, 2018 at 5:59am

    Hi there,

    I have install Salient theme but I cannot save the theme when I am done customising it.

    "There was a problem with your action. Please try again or reload the page."

    Salient Theme : 8.5.6
    Salient WPBakery Page Builder : 5.4.7
    Wordpress version : 4.9.6
    PHP version : 7.1.19

    Can you advise on where could have possible went wrong?

  •  9,002
    Tahir replied
    June 28, 2018 at 11:15am

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  •   Jared replied privately
  •  3,030
    Andrew replied
    June 29, 2018 at 10:12am

    Hi there,

    I hope you are having an awesome day and thanks for contacting us regarding your query.

    Are you using the child theme? I suggest you test your customization on the child theme by deactivating the child theme and activating the parent theme. See if there's anything on your child theme is causing this.  

    Let me know how it goes!
    Cheers

  • Jared replied
    July 2, 2018 at 3:31am

    Hi there,

    I did not install the child theme. 

    Is it better if I were to?

    TIA

    Jared

  •  3,030
    Andrew replied
    July 2, 2018 at 6:12am

    Hey there,

    Thanks for reaching in,

    No, if your not doing any customizations on the theme, I don't think it is necessary. I only wanted to check incase you did so i could establish if its the one causing the issue.

    Can you please give us a temporary admin access to your site? We'll be in a better place to spot anything suspicious from here.

    You can add new users by going to Users > Add New set the user and password for us, set the role to admin and send the info here. You can navigate here for more details; https://make.wordpress.org/support/user-manual/customizing-wordpress/managing-users-on-your-wordpress-site/adding-users-to-your-wordpress-site/

    Hope to hear from you soon!
    Regards 

  •   Jared replied privately
  •  3,030
    Andrew replied
    July 3, 2018 at 8:53am

    Hey there,

    Thanks for reaching in,

    The credentials sent don't seem to be working. http://www.clipular.com/posts/6240100556734464?k=dYA2_8lVcplmhOtklZz-zdQ-GQc

    Please reset,

    Regards

  •   Jared replied privately
  •  9,002
    Tahir replied
    July 3, 2018 at 10:18am

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .

    Best

    ThemeNectar Support Team 

  • thinkbigpartners replied
    July 10, 2018 at 6:12pm

    Hi -

    I'm having the same issue here. Have contacted my hosting provider and all settings seem to be correct. See attached.

    Not only am I having trouble saving the options panel configuration, I also can't save a template or update any page that utilizes page builder, it simply times out and goes to a 404. Any help would be greatly appreciated as our site is essentially unusable now.


  •  9,002
    Tahir replied
    July 11, 2018 at 10:17am

    @thinkbigpartners

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Best

    ThemeNectar Support Team