Comments adam started the conversationFebruary 13, 2014 at 7:52pmI have uploaded all three video files and it wont play video in safari what am I doing wrong? 1,069ThemeNectar repliedFebruary 17, 2014 at 7:31amHey Adam, I would first check the "Troubleshoot Video Backgrounds" section of the user guide and then if you still can't sort it, allow me to see your URL so I can investigate for you :)adam repliedFebruary 17, 2014 at 9:33amThank you!! yeah I cant figure it out. my URL is http://yournewcreative.com/ Any feed back will be huge 1,069ThemeNectar repliedFebruary 19, 2014 at 7:12amHey again :)It appears your MP4 is not encoded for the web correctly (which is the file type Safari uses) - try opening this up directly in your Safari browser: http://yournewcreative.com/wp-content/uploads/2014/02/slow_shatter_1.1.mp4.mp4 all i'm getting is a black screen. Can you please try to pass your file into http://video.online-convert.com/convert-to-mp4Cheers :) Sign in to reply ...
Hey Adam, I would first check the "Troubleshoot Video Backgrounds" section of the user guide and then if you still can't sort it, allow me to see your URL so I can investigate for you :)
Thank you!! yeah I cant figure it out. my URL is http://yournewcreative.com/
Any feed back will be huge
Hey again :)
It appears your MP4 is not encoded for the web correctly (which is the file type Safari uses) - try opening this up directly in your Safari browser: http://yournewcreative.com/wp-content/uploads/2014/02/slow_shatter_1.1.mp4.mp4 all i'm getting is a black screen. Can you please try to pass your file into http://video.online-convert.com/convert-to-mp4
Cheers :)