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  Public Ticket #1629150
Google analytics not tracking desktop visits
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  • sbiddo started the conversation
    July 3, 2018 at 9:12am

    Hello

    i have a big problem. Google Analytics, which was added into salient theme settings, is not tracking desktop visits for some reasons, only mobile.

    I am going nuts over this because the analytics code is actually in the page source but it is simply not tracking any desktop user on my analytics dashboard.

    Can you please help?

    Thank you

  •  3,030
    Andrew replied
    July 3, 2018 at 9:21am

    Hey there,

    Thanks for reaching in and sorry for the frustrations caused,

    Please login to your analytics dashboard and try the real time stats while browsing via your desktop. Please let me know how this goes,

    Regards

  • sbiddo replied
    July 3, 2018 at 9:24am

    That is exactly what i did.

    I see visitors only if i browse the site through my smartphone. I see nothing if i browse through my PC.

    Can you help?

  •  9,002
    Tahir replied
    July 3, 2018 at 10:13am

    Hey Again,

    I can see the Tags being added in the Desktop version as well: http://prntscr.com/k1yrsv . Try adding the analytics code via the Theme Options Panel and check .

    Best

    ThemeNectar Support Team 

  • sbiddo replied
    July 3, 2018 at 10:36am

    hi

    that is what i did already, take a look

    https://cl.ly/121J3T2B041M

    If i use Google Tag Assistant on Chrome i see this

    https://cl.ly/222g393Y0p20

    I honestly don't have a clue of what is happening

  •   Tahir replied privately
  • sbiddo replied
    July 3, 2018 at 11:48am

    But why should it be out of your scope? I have added the script in your theme and it is not tracking the visits.

    Why should i contact a freelance for this? It's a pretty standard request, i am not asking for any customization.

  • sbiddo replied
    July 3, 2018 at 11:51am

    Plus it is working on the mobile version and not on the desktop version, so there must be something right?

    I can give you access to my dashboard

  • sbiddo replied
    July 3, 2018 at 11:53am

    I deactivated ALL the plugins and still not tracking anything on desktop version.

    So it's not even a matter of plugin conflicts.

  •  3,030
    Andrew replied
    July 3, 2018 at 3:33pm

    Hey there,

    Thanks for reaching in,

    I'll get the theme developer to look into this. In the meantime you can get his attention here https://themeforest.net/item/salient-responsive-multipurpose-theme/4363266/comments

    Regards

  • sbiddo replied
    July 4, 2018 at 7:49am

    Sorry, there was a problem on my google analytics property and now everything is working

    thanks again