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  Public Ticket #1637769
site breaks with theme update
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  •  13
    Rodney started the conversation

    I recently updated the theme to 8.5.6 and it broke the site - major formatting issues. I rolled the site back to an earlier version (7.0) and it looks pretty good. However, anything above that (for instance if I update to 8.0 or the current version), it's all bad.

    Can you suggest a fix so I don't lose all of my formatting? I expect a little, but at this point I will need to do a complete overhaul if I can't get this resolved.

  •  9,001
    Tahir replied

    Hey Again,

    Please create a staging site and update both the Theme and The Page Builder plugin. After which deactivate all third party plugins such as Caching and Minification Plugins .

    Be.st 


    ThemeNectar Support Team 

  •  13
    Rodney replied

    Hi, Tahir:

    This is a staging site, so we can do whatever we want to it without disrupting the client's business. I have deactivated all plugins other than those that come with the theme. The issue persists. :\

  •  3,030
    Andrew replied

    Hey there,

    Thanks for reaching in,

    Please make sure you are using the current salient page builder and not the former wpbakery visual composer. Deactivate that one.

    Regards

  •  13
    Rodney replied

    Hi, Andrew:

    I am using the latest version of the salient page builder (5.4.7). When I disable the page builder plugin, the problem does not go away. So, I don't believe that is the issue.

  •  9,001
    Tahir replied

    Hey Again,

    Do you have a Event Plugin as its adding a fa-event class to the Body div and causing the issue : http://prntscr.com/k61veg .

    Best


    ThemeNectar Support Team 

  •  13
    Rodney replied

    Hi, Tahir:

    It looks like Font Awesome was the issue. I deleted that script from the header and it appears to have resolved the problem. Thanks again!

  •  3,030
    Andrew replied

    Hey there,

    That's awesome. 

    Please be sure to reach in in case you encounter another issue,

    Regards