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  Public Ticket #165025
Background image/video problem
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  • Jimmy started the conversation
    Hi, I set the background image on a page builder, it works fine on safari and firefox, but the background image doesnt show on chrome. Additionally, Chrome and Safari's video backgroudn works fine, but the videos dont work on Firefox. What do I need to do. Please help ASAP
  •  1,069
    ThemeNectar replied

    Hey Jimmy,

    1. This is a webkit browser level bug when using html5 video elements near divs whose background are set to fixed (for parallaxing). You need to either remove the video BG in the third article section or disable the parallax effect on the sections below.

    2. Please follow the “Troubleshooting Video Backgrounds” in the user guide: http://themenectar.com/docs/salient.pdf

    Cheers :)

  • Jimmy replied

    Thanks. 

    Problem 1 - solved

    Problem 2 - I can't locate .htaccess file on file manager on the hosting I have. Where do I find .htaccess?

  •  1,069
    ThemeNectar replied

    In the root of your WP install in the same level as the wp-admin and wp-content folders http://inboundly.wpengine.com/wp-content/uploads/2012/09/Using_the_Htaccess_file_in_your_Wordpress_Install_to_Setu.png

    Cheers :)