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  Public Ticket #1670145
HTTP ERROR 500 after theme activation
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Comments

  • cirioedina started the conversation
    August 8, 2018 at 10:44am

    Hi,

    On a fresh installed WP I've uploaded the Salient theme. When I tried to activate it, my page is "gone" with "HTTP ERROR 500", front and admin page both. What is the reason? My host service not enough "good" something? Or something else?

    Many thanks!

  •  8,999
    Tahir replied
    August 8, 2018 at 10:45am

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • cirioedina replied
    August 8, 2018 at 11:17am

    Thank you! I ask my hosting service.