This is very weird. We can edit the site for an hour or two, and then - for no reason at all, we will no longer be able to access it. Instead, we get an error message. Something to do with an application firewall. It's a plain white screen with some text on it. I'm attaching a screenshot for you to look at.
Our IT department has looked into it, and there is in fact no internal firewall issue, or anything else which is blocking the site from being edited.
Is this an issue with the theme itself? Please advise. Thank you.
Lee Clark, VP of Marketing Clearwater Spas (d/b/a Divine Hot Tubs) (e) [email protected]
For reference, here is my purchasing info:
Date: 29 Aug 2018 Invoice No: IVIP27529297 Order No: 89493467 To: Clearwater Spas 18800 Woodinville-Snohomish Road Woodiinville Washington 98072 United States Author: P Martinez (ThemeNectar) collegeville Pennsylvania 19426 United States
This is very weird. We can edit the site for an hour or two, and then - for no reason at all, we will no longer be able to access it. Instead, we get an error message. Something to do with an application firewall. It's a plain white screen with some text on it. I'm attaching a screenshot for you to look at.
Our IT department has looked into it, and there is in fact no internal firewall issue, or anything else which is blocking the site from being edited.
Is this an issue with the theme itself? Please advise. Thank you.
Lee Clark, VP of Marketing
Clearwater Spas (d/b/a Divine Hot Tubs)
(e) [email protected]
For reference, here is my purchasing info:
Date: 29 Aug 2018
Invoice No: IVIP27529297
Order No: 89493467
To:
Clearwater Spas
18800 Woodinville-Snohomish Road
Woodiinville
Washington
98072
United States
Author:
P Martinez (ThemeNectar)
collegeville
Pennsylvania
19426
United States
Hey Lee,
Please contact your hosting provider as this is likely a issue on their end .
Best
ThemeNectar Support Team