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  Public Ticket #1718808
parallex bg img zoomed in to much
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  • Mommers-projectmontage started the conversation

    Hi,

    We build a new website for our client and now the bg images with parallax function are zoomed in way to far in responsive settings. Attached is a picture of the homepage on my iPhone (updated).

    The website WP version is 4.9.8, Salient 9.0.1 and WP bakery PB 5.5.2

    Do you know how to fix this?

    Regards, Eefke

  •  8,998
    Tahir replied

    Hey M,

    Seems alright on my end in Chrome Emulator : http://prntscr.com/kwr7el .

    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ 

    Best.


    ThemeNectar Support Team 

  • Mommers-projectmontage replied

    Sorry Tahir, but this is not the solution.

    I know it's fine in chrome emulator, but it's not oké on an actual device. We tried several.
    So now I don't know what to do. I don't like it the way it looks now.

    Please help me.
    Regards, Eefke

  •  8,998
    Tahir replied

    Escalating the Ticket to the Developer so he can add in a response . If you turn off the Parallax Option does it show up correctly ? .



    ThemeNectar Support Team 

  •  8,998
    Tahir replied

    Also try adjusting this option and check : http://prntscr.com/kx18v8 . 

    Best


    ThemeNectar Support Team 

  • Mommers-projectmontage replied

    Hi Tahir,

    Yes! In both options the image is correctly shown.
    So is the conclusion that parallax doesn't work on mobile devises?
    This would be acceptable...(but a little disappointing)

    Regards, Eefke

  •  8,998
    Tahir replied

    Hey Again,

    Here is the response from the developer :

    Parallax BGs set to "fixed" speed need the following CSS added in to function on some smartphones - it'll be added by default in the next release: https://pastebin.com/vbAKLZ34 

    Best 


    ThemeNectar Support Team 

  •   Mommers-projectmontage replied privately