When installing any of Salient's recommended minify and caching plugins: W3 Total Cache or Better WP Minify or WP Rocket, The Main header menu got shifted to the left of the screen as attached.
All steps taken:
1. I read and checked thoroughly your recommendations at these pages so don't send them to me again.
Understood, though i can not recreate the issue on my end in Chrome or Firefox . Escalating the Ticket to the Developer so he can check this on Safari .
As I described, It's known that the caching and minification plugins like W3 Total Cache or Better WP Minify or WP Rocket are causing the issue. These plugins are recommended by you guys.
The code that the developer provided worked only on desktop version, But on mobile, a menu appears that blocks the content underneath (as attached).
Can you please engage the developer to review the code that he provided?
Did turning off the caching and minification plugin fix the mobile nav issue ? . If yes you need to configure those plugins for them to work correctly.
- IF the css code provided did not fix the issue or created this let us know the login details so we can inspect your custom css box and whether adding it in the wrong line caused this .
I gave you the login details. did you login and check? why you ask for login details and after i provided them, you never login and check anything?
did you ever read the ticket and the issue? Why I need to repeat every message? I'm speaking English here.
why you are always giving these cookie cutter replies, just copy and paste a reply? you simply don't care. and don't read the ticket. that's not support
- When installing any of Salient's recommended minify and caching plugins: W3 Total Cache or Better WP Minify or WP Rocket, and configuring as per your guide, The Main header menu got shifted to the left of the screen as attached.
The Issue :
When installing any of Salient's recommended minify and caching plugins: W3 Total Cache or Better WP Minify or WP Rocket, The Main header menu got shifted to the left of the screen as attached.
All steps taken:
1. I read and checked thoroughly your recommendations at these pages so don't send them to me again.
- http://themenectar.com/docs/salient/performance-optimization-guide/
- https://themenectar.ticksy.com/article/5032/
2. There is no CDN configured.
3. I did crossbrowser testing, and on all OSs and browsers, the main header menu is shifted to the side.
4 - I disabled all options in WP Rocket and still got the issue.
5 - I reduced the number of menu items to 4 as attached and still got the issue
6 - I changed the header and menu layout to centred as attached but still got the issue.
7 - I changed "Mobile Breakpoint" and "Menu Item Spacing" in Salient settings and still got the issue.
I can provide login details for you to check
Understood, though i can not recreate the issue on my end in Chrome or Firefox . Escalating the Ticket to the Developer so he can check this on Safari .
Best
ThemeNectar Support Team
Hey,
Adding this into the custom css box located in the Salient options panel > general settings > css/script related tab should sort the issue:
Kindly let me know if that works for you.
Cheers
Hi,
I applied the code and it works only on desktop. On Mobile, a menu appears that hide the content as attached and all content is inaccessible.
Thanks
Hey Again, Hope you had a Great Weekend,
Try turning off the Caching and Minification Plugins as its likely causing an issue.
Best
ThemeNectar Support Team
Hi,
As I described, It's known that the caching and minification plugins like W3 Total Cache or Better WP Minify or WP Rocket are causing the issue. These plugins are recommended by you guys.
The code that the developer provided worked only on desktop version, But on mobile, a menu appears that blocks the content underneath (as attached).
Can you please engage the developer to review the code that he provided?
Thanks
Did turning off the caching and minification plugin fix the mobile nav issue ? . If yes you need to configure those plugins for them to work correctly.
- IF the css code provided did not fix the issue or created this let us know the login details so we can inspect your custom css box and whether adding it in the wrong line caused this .
Bes.t
ThemeNectar Support Team
Please answer this so i can login and take a look:
Did turning off the caching and minification plugin fix the mobile nav issue ? .
ThemeNectar Support Team
I already clarified that in the ticket below.
When turning off the caching plugins, the theme is working ok.
So you need to configure the plugins accordingly . Also not all of them are needed .
Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
- Turn off the other plugins or seek guidance from the plugin developers as this is outside the scope of Theme Support.
Best
ThemeNectar Support Team
I gave you the login details. did you login and check? why you ask for login details and after i provided them, you never login and check anything?
did you ever read the ticket and the issue? Why I need to repeat every message? I'm speaking English here.
why you are always giving these cookie cutter replies, just copy and paste a reply? you simply don't care. and don't read the ticket. that's not support
- When installing any of Salient's recommended minify and caching plugins: W3 Total Cache or Better WP Minify or WP Rocket, and configuring as per your guide, The Main header menu got shifted to the left of the screen as attached.
http://themenectar.com/docs/salient/performance-optimization-guide/
The plugins that you recommended are causing the issue and they are all popular plugins and are used on thousands on websites and themes.
The code that the developer provided worked only on desktop version, But on mobile, a menu appears that blocks the content underneath (as attached).
Can you engage the developer to review the code that he provided?
The issue is with your theme. I paid for support and you should fix your theme.
I am getting a 404 when i try to login : https://drhelmer.com/wp-login.php already tried wp-admin url as well . See screenshot: http://prntscr.com/lcltto .
Best
ThemeNectar Support Team
Just fixed the css now .
Best
ThemeNectar Support Team