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  Public Ticket #1742937
Video Lightbox VC element
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Comments

  •  16
    Jen started the conversation

    The lightbox (a message from sophie 3/4 down on the right hand side) is playing fine in Firefox and Safari. But in Chrome its opening a popup and then downloading the video instead.

    I need to get this fixed urgently. Please help.


    Its a self hosted video file


  •  8,998
    Tahir replied

    Hey Again,

    Unforutnately Download Behavior is handled by the browser so there is nothing that can be done on the code end to stop it from downloading.  Try using a Youtube / Vimeo embed instead. 

    Best 


    ThemeNectar Support Team