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  Public Ticket #1761391
ZOOM ISSUES
Closed

Comments

  • pressrecordplay started the conversation

    Hi Salient Team,

    Since the last update of Salient, I notice various issues on the zoom in the woocommerce. I notice that on the first image when we pass the mousse on it it just get bigger meanwhile is keeping the small image in the background. That's really look like a bug instead of a zoom.

    Adding to this issue, I see that on some images the zoom just doesn't work and i would like to know why as they were all uploaded with the same size.


    Thank you very much

  •  8,998
    Tahir replied

    Hey Again,

    Could you provide the page url where i can see the issue. 

    Thanks 


    ThemeNectar Support Team 

  • pressrecordplay replied

    Here you can see it :

    https://nothrowdesign.com/product/skale/

    But nearly on all products this problem happen...

  • pressrecordplay replied

    Hi Tahir,

    Waiting for your answer, I integrated those line on the functions.php of the main salient theme 

    remove_theme_support( 'wc-product-gallery-zoom' );

    remove_theme_support( 'wc-product-gallery-lightbox' );

    remove_theme_support( 'wc-product-gallery-slider' );

    It removed at least the zoom option and his weird action of superposing the image, but still some images don't have the zoom enable on hover when others have it.

    So if it's a manipulation on the functions.php how can I save that on the child-theme to make sure that at the next theme update this setting is not disappearing?

  •  8,998
    Tahir replied

    Hey Again,

    Unfortunately there is no such code guide available Please consider hiring a freelancer over at Envato Studio for these Theme customizations as they are not provided as Support: http://themeforest.net/page/item_support_policy .

    Thanks


    ThemeNectar Support Team 

  • pressrecordplay replied

    I have the impression to speak with a chatbot...

    I asked you about the zoom issue that appears on Salient since the update.

    Can you answer about that...

    Thank you

  •  8,998
    Tahir replied

    Hey Again,

    We havent had anyone report such an issue yet. I am not seeing any zoom button as in your screenshot ? http://prntscr.com/lc7i6m .

    Did you try adjusting the new Woocommerce Options in the Salient Theme Options Panel ?. 

    Best 


    ThemeNectar Support Team 

  • pressrecordplay replied

    Hi Tahir,

    As I was waiting for your answer and as the website is live, I had to create a quick patch so I hide the zoom option and implemented the line code in the functions.php.

    If you can tell me how to arrange the issue with the zoom option, I can then put back everything live. 

    Thanks a lot

  •  8,998
    Tahir replied

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks 


    ThemeNectar Support Team 

  •   pressrecordplay replied privately
  •  8,998
    Tahir replied

    Hey Again,

    Salient 9.0.1 is not compatible with Woocommerce 3.5 which is likely causing the issue. Also you seem to be on Salient 9.0 . 

    Best 


    ThemeNectar Support Team 

  • pressrecordplay replied

    So what should I do to solve this issue?

    Is there any plan on your side to make Salient compatible with the latest Woocommerce version?

  •  8,998
    Tahir replied

    Hey Again,

    Yes there will be a update released in the coming week . In the meantime you will have to rollback to Woo 3.4.7 . 

    Best 


    ThemeNectar Support Team 

  • pressrecordplay replied

    Alright Tahir,

    Thank you very much for your support!