Okay
  Public Ticket #1762792
404 in mobile view
Closed

Comments

  • everglow-theme started the conversation

    Hey again,


    we just launched the page and it shows a "404 - page not found"-error in the mobile view when clicking on an element of the menu. It happens in different browsers. What do you recommend?


    Thank you! Best regards :)

  •   everglow-theme replied privately
  •  8,997
    Tahir replied

    Hey Again, Hope you had a Great Weekend, 

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Best


    ThemeNectar Support Team 

  • everglow-theme replied

    Hey Tahir,


    thanks for your help. I've tried both of your advices, but none of them seem to work. Neither playing with the page transitions nor debugging in the wp-config.php or using the console did help. Maybe I did something wrong, but it doesn't show me any bugs (I've tried reloading the site). I'd be glad if you could take a look yourself or tell me what else I can do.


    Thank you!

  • everglow-theme replied

    Any recommendations?

  •  8,997
    Tahir replied

    Hey Again,

    Unfortunate we  cant recreate the issue on our end and therefore cant help with it .Also i can open the site perfectly in my android mobile. 

    Have you tested on another device ? 

    Best 




    ThemeNectar Support Team