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  Public Ticket #1763674
Cant Access Salient Options Menu
Closed

Comments

  • povevolving started the conversation
    October 29, 2018 at 4:34am

    Since updating to Salient 9, we cant load the Salient Options. 

    I've read about recommended php settings and memory settings on other tickets, but we've verified memory settings with our hosting company. 

    We are on PHP 5, not 7, but had no issues at all and have absolutely loved Salient up until these issues. 

    I've disabled all third party plugins and the issue persists. 

    I've even done a fresh install on a new site - to test - and even with a fresh install and no other plugins, the issue is the same. 

    We're constantly getting a time out error. 

    Please help. Thank you. 

  •  8,998
    Tahir replied
    October 29, 2018 at 7:32am

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • povevolving replied
    October 29, 2018 at 4:53pm

    Up until recently we were having no problems at all with PHP 5. 

    Does version 9 of Salient specifically require PHP 7? 

  • povevolving replied
    October 29, 2018 at 4:56pm

    BTW, we have already confirmed these settings:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M


  •  75
    Scott replied
    October 29, 2018 at 5:27pm

    Hi 

    Please upgrade to PHP Version 7.1

    Let us know if it works

    Kind Regards

    Themenectar Support Team

  • povevolving replied
    October 29, 2018 at 6:07pm

    We're on a managed wordpress hosting plan that does not have the ability to upgrade to 7.1. 

    Are there any other options you know of?

  •  8,998
    Tahir replied
    October 30, 2018 at 9:45am

    Unfortunately there is no such option available. 

    Best

    ThemeNectar Support Team