I recently "updated" this website's Salient theme from v.4 to the current version. The past dev let the site go un-updated, so I did a theme re-install. However, in testing the sites functionality after the upgrade -- I've had a couple issues with the contact forms. (I already verified that it was configured correctly via CF7).
Sometimes the contact forms don't send -- but give no failed message, it simply refreshes the page without sending. Also, I had captcha integrated via shortcode in the form builder, and the captcha wouldn't load half the time -- giving users a "missing form" message when attempting to submit the form, even though there was no loaded captcha field to configure. Upon reloading the page, the captcha will usually appear. I have now removed the captcha shortcode from the form, but the first error is still occurring.
I can provide logins if you'd like to take a look. Thanks!
Hi team --
I recently "updated" this website's Salient theme from v.4 to the current version. The past dev let the site go un-updated, so I did a theme re-install. However, in testing the sites functionality after the upgrade -- I've had a couple issues with the contact forms. (I already verified that it was configured correctly via CF7).
Sometimes the contact forms don't send -- but give no failed message, it simply refreshes the page without sending. Also, I had captcha integrated via shortcode in the form builder, and the captcha wouldn't load half the time -- giving users a "missing form" message when attempting to submit the form, even though there was no loaded captcha field to configure. Upon reloading the page, the captcha will usually appear. I have now removed the captcha shortcode from the form, but the first error is still occurring.
I can provide logins if you'd like to take a look. Thanks!
Hey K,
Simply turn off the Salient Theme and switch to a Default Theme to confirm whether the Salient Theme is causing the issue.
If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.
Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7
Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Best
ThemeNectar Support Team