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  Public Ticket #1775997
Visual Composer missing
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Comments

  • Krisztian Kortusz started the conversation

    Hi there, 

    I've installed the theme but I do not have the visual composer in the install plug in option. Server is Php version is 7.2 and wordpress 4.9.8

    How can I install the plug in? 

    Looking forward to hearing back from you. 

    Regards, Krisztian

  •  8,997
    Tahir replied

    Hey K,

    Please have a look at this Article :http://themenectar.com/docs/salient/installing-plugins/ .

    Best


    ThemeNectar Support Team 

  • Krisztian Kortusz replied

    Hi Tahir, 

    I've read the article before submitting the ticket. I don't seem to find the plug in. 

    Please see attached screen shot. I believe it should be the visual composer to install right? 

    I have to work on this site for a client, please advise what I need to do. Thanks 

  •  8,997
    Tahir replied

    Hey Again,

    You have provided a screenshot of the Plugins Sections . See screenshot : http://prntscr.com/lfwd6f . 

    To install required/recommended plugins, head to the Appearance > install plugins section of your admin panel. Once you’ve installed a plugin, don’t forget to activate it as well! .

    Best


    ThemeNectar Support Team 

  • Krisztian Kortusz replied

    Hi, 


    My confusion is coming from that I don't seem to have install plug ins under appearance. That's why I keep going back to the only plug option I have. 

    I must me missing a step? Don't know what it is.

    Please see attached screenshot 

  •  8,997
    Tahir replied


    If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel"  -> General Settings -> "Toggle Theme Features" Section .


    Best.


    ThemeNectar Support Team 

  • Krisztian Kortusz replied

    His Tahir, 

    Could you please point out where I'm meant so see the Sailent Theme option on my screenshot? I do not have it. 

    What could be reason I don't see the theme options? 

    I set up a brand new wordpress hosted server with GoDaddy. They called yesterday that they see there is a "whitescheern death" plug in issue. Running WP 4.9.8 PHP 7.2

    Unfortunately I'm running out out time. Is the this Theme compatible? 

  • Krisztian Kortusz replied

    Please please my previous message too. 


    I've also tried to delete the theme but it doesn't work. Please see screenshot 

  •  8,997
    Tahir replied

    Thats weird, Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best 


    ThemeNectar Support Team 

  • Krisztian Kortusz replied

    Hi Tahir, 


    It's fixed now. 

    Looks like it's a GoDaddy issue. Had to delete and install the theme and plug in via FTP.

    Thanks, 

    Krisztian